Beta

Help Center Links

It’s sometimes necessary to link to a page in the Help Center to provide more information about a feature. A link should be added after another message in the app, like help text or an error. It should never exist on its own without context.

Beta

Help Center Links

It’s sometimes necessary to link to a page in the Help Center to provide more information about a feature. A link should be added after another message in the app, like help text or an error. It should never exist on its own without context.

Beta

Help Center Links

It’s sometimes necessary to link to a page in the Help Center to provide more information about a feature. A link should be added after another message in the app, like help text or an error. It should never exist on its own without context.

Say "See [page title]."

Say "See [page title]."

Say "See [page title]."

Don't use “Learn more”, “Click here”, or “Read more” as the link text. These phrases are vague and unhelpful. Instead, include the action “See” and the page title. To save space, don’t include extra words like “to learn more” or “for more information”.

Do

Do

Do

Reach out to Cuebiq at customer-success@cuebiq.com to set up footfall attribution. See Footfall Measurement.

Don't

Don't

Don't

Reach out to Cuebiq at customer-success@cuebiq.com to set up footfall attribution. Click here to learn more!

Link formatting

Link formatting

Link formatting

Help center links should open in a new tab and and include the external link icon.

Make sure to use the context-sensitive help ID (CSHID) link for the destination help center page. A CSHID is an identifier that’s mapped to a specific file in the help center. These serve as persistent links that aren’t dependent on the filename or path in the help center project.

Most of the time, the CSHID alias is the same as the topic’s filename in the URL, but not always. It is formatted by adding #cshid=[alias] to the end of the domain after the slash ( / ). CSHID aliases do not include extensions like .htm.

Contact the Tech Writing team to make sure the link is formatted correctly and uses the correct CSHID:

  • techwriting@basis.com

  • #pexteam in Slack - use @tech_writing

Need more guidance?

Suggest an addition or an edit.

Need more guidance?

Suggest an addition or an edit.

Need more guidance?

Suggest an addition or an edit.

© 2025 Basis Technologies
© 2025 Basis Technologies
© 2025 Basis Technologies